Effective Date: 09/92/2026

 

This Returns Policy governs all purchases of merchandise from Clothed in Dignity (“Clothed in Dignity,” “we,” “us,” or “our”). By placing an order through our website, the customer (“Customer,” “you,” or “your”) acknowledges and agrees to be bound by this Returns Policy.

 

1. Return Eligibility

 

Subject to the terms and conditions set forth herein, eligible merchandise may be returned for consideration within fourteen (14) calendar days following the documented date of delivery.

 

To be eligible for return, merchandise must be received by Clothed in Dignity in the same condition in which it was delivered to the Customer. Returned merchandise must be:

 

1. Unworn;

2. Unwashed;

3. Unused;

4. Unaltered;

5. Free from damage, stains, and excessive wrinkling;

6. Free from perfume, cologne, body spray, lotion, or other fragrances;

7. Free from deodorant marks or residue;

8. Free from makeup, cosmetics, or other bodily residue;

9. Free from cigarette smoke, marijuana smoke, incense, cooking odors, or any other foreign odor;

10. Free from pet hair, animal hair, pet dander, and pet odors;

11. Free from lint, dirt, debris, or other foreign substances;

12. Returned with all original tags attached; and

13. Returned in its original packaging, when reasonably applicable.

 

Merchandise that does not satisfy all applicable return eligibility requirements may be rejected at the sole discretion of Clothed in Dignity.

 

2. Return Authorization

 

Before returning merchandise, the Customer must contact Clothed in Dignity at:

 

Returns@clothedindignityshop.com

 

The Customer must provide the applicable order number and identify the item or items the Customer wishes to return.

 

Clothed in Dignity reserves the right to require return authorization and instructions before accepting returned merchandise. Merchandise returned without requested authorization or contrary to the provided return instructions may be refused.

 

3. Customer Responsibility for Return Shipping

 

Except as otherwise required by applicable law or expressly authorized by Clothed in Dignity, the Customer is solely responsible for all costs associated with returning merchandise.

 

The Customer assumes the risk of loss, theft, damage, or misdelivery of returned merchandise until the returned merchandise is received and accepted by Clothed in Dignity. Customers are encouraged to use a shipping method that provides tracking.

 

Clothed in Dignity shall not be responsible for merchandise lost, stolen, damaged, or misdelivered during return shipment.

 

4. Inspection of Returned Merchandise

 

All returned merchandise is subject to inspection upon receipt.

 

Receipt of merchandise by Clothed in Dignity does not constitute acceptance of the return or guarantee that a refund will be issued. A return shall be considered accepted only after Clothed in Dignity completes its inspection and determines that the merchandise complies with this Returns Policy.

 

If returned merchandise is determined to be ineligible, Clothed in Dignity reserves the right to deny the return and refuse a refund.

 

5. Non-Returnable Merchandise

 

The following items are not eligible for return unless otherwise required by applicable law:

 

• Final-sale merchandise;

• Clearance merchandise identified as final sale;

• Merchandise specifically designated as non-returnable at the time of purchase;

• Worn, washed, altered, damaged, or otherwise used merchandise;

• Merchandise with odors, including pet odor or smoke odor;

• Merchandise containing pet hair or animal hair;

• Merchandise returned without required original tags;

• Complimentary, promotional, or giveaway items;

• Free gifts included with an order; and

• Any merchandise that Clothed in Dignity reasonably determines cannot be resold as new.

 

6. Right to Refuse Returns

 

Clothed in Dignity expressly reserves the right to refuse any return that does not comply with the terms of this Returns Policy.

 

Nothing contained in this policy shall be construed as requiring Clothed in Dignity to accept merchandise that cannot reasonably be resold as new.

 

7. Policy Changes

 

Clothed in Dignity reserves the right to modify, amend, or update this Returns Policy at any time. The Returns Policy in effect at the time the Customer places an order shall generally govern that transaction, subject to applicable law.